Last updated: February 2026
This Privacy Policy explains how Kimbion (“we”, “us”, or “our”) collects, uses, shares, and safeguards your personal information when you visit, browse, or make a purchase from kimbion.com (the “Site”), or otherwise communicate with us.
By using our Site, you acknowledge and agree to the practices described in this Privacy Policy.
1. Data Controller
Kimbion is the data controller responsible for the processing of your personal data.
Contact Us
Email: [email protected]
Address: Room 401, Building 2, No. 36, Bailong South Road, Meilan District, Haikou City, Hainan Province 570203, China
Tel: +86 19502043191
Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+8)
2. Personal Information We Collect
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you.
Information You Provide to Us
- Name, email address, phone number
- Billing and shipping address
- Order details and payment confirmation information
- Messages you send to us (e.g., customer support communications)
Information Collected Automatically
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, on-site actions, and interaction data
- Cookies and similar tracking technologies
3. Third-Party Services
We use reputable third-party services to operate our Site, process orders, and improve our services, which may include:
- 17Track – to provide shipment tracking services and delivery status updates
- Google Analytics – to help us understand website traffic and enhance user experience
These third parties may process personal information in accordance with their own privacy policies and applicable data protection laws.
4. How We Use Your Personal Information
We use your personal information to:
- Process payments, fulfill orders, and arrange shipping and delivery
- Provide customer service and respond to questions or requests
- Detect, prevent, and investigate fraud or security issues
- Maintain, improve, and optimize our website and services
- Comply with legal obligations and enforce our policies
We do not sell your personal information.
5. Cookies & Consent
We use cookies and similar technologies to enable essential site functions, analyze performance, and improve your browsing experience.
Where required by law, we provide a cookie consent banner that allows you to manage your preferences when you first visit our Site.
6. Legal Basis for Processing (EU & UK)
If you are located in the European Union or the United Kingdom, we process your personal data on one or more of the following legal bases:
- Your consent
- Performance of a contract (e.g., processing your order)
- Compliance with legal obligations
- Our legitimate interests (e.g., improving services, preventing fraud)
7. Your Rights (EU & UK Residents)
If you are an EU or UK resident, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (where applicable)
- Request restriction of processing
- Object to processing in certain circumstances
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at [email protected].
8. Your Rights (United States – CCPA/CPRA)
If you are a California resident, you may have the right to:
- Request disclosure of the personal information we collect about you
- Request deletion of your personal information (subject to exceptions)
- Not be discriminated against for exercising your privacy rights
Requests can be submitted by contacting us at [email protected].
9. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including meeting legal, accounting, and compliance requirements.
Order-related information is generally retained unless you request deletion, unless a longer retention period is required by applicable law.
10. International Data Transfers
Your personal information may be transferred to, stored, or processed in countries outside your place of residence. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your data.
11. Children’s Privacy
Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from individuals under 16.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: [email protected] or Call Us at +86 19502043191
We aim to respond to inquiries within 24 hours on business days.
