Delivery Regions
Products available on kimbion.com can be shipped to various countries, including Germany. However, due to complex weather conditions and slower shipping times, a shipping fee of at least €80 is applicable for deliveries to Iceland. Customers in Iceland need to contact us via email at [email protected] prior to placing their order. Regrettably, we are currently unable to ship to Ukraine due to ongoing events. We apologize for any inconvenience this may cause and appreciate your understanding.
Free Shipping Guidelines
We offer free shipping for lamps to most countries, excluding Iceland.
Unfortunately, we are unable to ship to Ukraine at this time.
For deliveries to Iceland, a shipping fee of at least €80 applies.
For inquiries about shipping to other countries or for express shipping options, please contact us at [email protected].
Shipping Costs & Destinations:
We offer FREE standard shipping on all orders to the destinations listed below.
Region 1: European Countries
- Shipping Cost: Free
- Estimated Delivery Time: 9 - 14 Business Days
Region 2: North American Countries (including USA, Canada, Mexico)
- Shipping Cost: Free
- Estimated Delivery Time: 10 - 15 Business Days
Delivery Time
Please note that delivery times provided are estimates and depend largely on the shipping process. Additionally, stock levels indicated on our website may change rapidly, and items may be sold out by the time of order placement. Therefore, we recommend against scheduling an electrician based solely on the stock levels and delivery estimates provided on our site.
Tariffs
There is a possibility of tariffs for parcels with a maximum side length exceeding 60cm, estimated at around 5%. If tariffs apply, we will cover 20% of the amount. In most cases, customs duties to Germany and other European countries range from €0-€20 per piece. For clarification or assistance, please contact us at [email protected].
Compensation for Delayed Delivery
In the event of delayed delivery, we apologize for any inconvenience caused and offer compensation of 10% of the order price for the delayed goods. We strive to ensure timely delivery and appreciate your patience.
Q&A
Delivery Timeframe:
Orders are typically delivered within two months, depending on the shipping address and product. Contact [email protected] for updates if your order is delayed.
Tracking Orders:
Tracking information will be provided via email once your order is shipped. You can track your order using the provided tracking number or contact our customer service team for assistance.
Shipping Availability:
We ship to most countries. Contact us at [email protected] to confirm if we ship to your country.
Customs Duties:
Tariffs may apply for parcels exceeding 60cm. We cover 20% of applicable tariffs, which generally range from €0-€20 per piece.
