Delivery Regions
Kimbion ships to the United States, Canada, the United Kingdom, Australia, the Middle East / Russia, and most European countries.
Please note that additional shipping fees may apply for remote or special regions (such as Iceland). All applicable shipping costs will be calculated automatically at checkout.
At this time, we do not ship to Ukraine. We apologize for any inconvenience and appreciate your understanding.
Global Logistics & Warehouses
To provide efficient and dependable delivery, we operate a global supply chain supported by warehouses and logistics partners across multiple regions. Depending on real-time inventory availability, your order may ship from the United States, Europe, or Asia.
We currently operate warehouses in the United States, Europe, and Asia to better serve customers worldwide.
Estimated Delivery Times by Region
Processing Time: 1–2 business days
Estimated Delivery Time (after dispatch):
• United States & Canada: 7–12 business days
• United Kingdom & Europe: 7–12 business days
• Australia: 9–13 business days
• Middle East / Russia: 9–13 business days
Delivery times are estimates and may be affected by customs clearance, weather conditions, or local carrier delays.
- Order Preparation: After your order is placed, we typically begin processing within 1–2 business days. Some customized or made-to-order lamps may require additional preparation or production time. Once your order is ready to ship, you will receive a shipping confirmation email with tracking details.
- Shipping Methods: Standard Shipping is provided free of charge. We ship using international carriers such as DHL, DPD, FedEx, or local postal services, depending on the destination and delivery method.
- Split Shipments: If your order contains multiple items, they may ship from different warehouses to help reduce delivery time. If this happens, you will receive separate tracking numbers for each package.
Shipping Costs
Kimbion offers free Standard Shipping on all eligible orders. For Standard Shipping, shipping costs are fully covered by the seller and no additional shipping fees are charged at checkout.
Expedited Shipping is available upon request for customers who require faster delivery. Expedited Shipping fees are not included in free shipping and must be paid by the buyer.
The cost of Expedited Shipping varies depending on the destination country or region, shipment size, and carrier availability. Exact expedited shipping fees will be confirmed and clearly communicated before order confirmation or at checkout.
Please note that Expedited Shipping fees are non-refundable once the order has been shipped, as these charges are paid directly to the courier.
Order Tracking
Once your order has been processed and shipped, we will send you a shipping confirmation email with your tracking number(s). Please allow 1–3 business days for the carrier to display the first tracking update.
Address Changes & Liability
Because we process orders quickly, we follow a strict address-change policy:
- Within 2 Days of Order Placement: You may request a shipping address change free of charge within 2 calendar days.
- After 2 Days: Address changes cannot be guaranteed. If the shipment has already been collected by the carrier, any rerouting fees will be the customer’s responsibility. If rerouting fees are not paid and the package is returned, related costs may be deducted from the refund.
Expedited Shipping
If you need your order sooner, we can offer expedited options via DHL or UPS Express, with an estimated delivery time of 6–10 business days. Please contact us for a quote prior to placing your order.
Expedited shipping fees are non-refundable once the order has shipped, as these charges are paid directly to the courier.
Delivery Issues & Insurance
- Damaged in Transit: If your item arrives damaged due to shipping, please contact us within 48 hours of delivery. We will offer free replacement parts, a replacement item, or a full refund as appropriate.
- Lost or Misdelivered Packages: If a package is marked as delivered but cannot be located, you must request a carrier trace within 7 days. Once the carrier confirms the package is lost (excluding theft after delivery), we will reship your order at no additional cost.
- Undeliverable Packages: If a package is returned due to an incorrect address or a failed delivery attempt, you may choose to pay for re-shipping or receive a refund.
Tariffs, Import Taxes & Duties
For US Customers:
For orders shipped via Standard Shipping, customs duties and import-related charges are typically covered by Kimbion as the seller, so you can simply wait for delivery.
If Expedited Shipping (air freight) is selected, U.S. Customs may assess additional duties or import fees. In such cases, any charges imposed by customs authorities will be the buyer’s responsibility.
For International Customers:
For Standard Shipping to Canada, the United Kingdom, and most European Union countries, import duties and VAT are covered by Kimbion as the seller.
When expedited shipping methods are selected, customs authorities may impose additional duties, taxes, or clearance fees, which will be the buyer’s responsibility.
Shipping Exclusions
We currently do not ship to all African countries, all South American countries, or certain regions including Afghanistan, India, Iraq, and some island territories. If you are located in one of these areas, please contact us for a custom shipping quote.
Shipping exclusions are due to current logistical limitations, carrier restrictions, or local import regulations.
Questions?
If you have any questions about shipping, delivery timelines, or logistics, please contact our customer support team at [email protected].
